Customer Support

Get the answers you need, when you need them.

Frequently Asked Questions

Why did you cancel my order?

Our automated system cancels orders for a variety of reasons. Please ensure that your billing information is up to date and that you are not using a VPN. Contact us if you have questions.

How do I know my gift was sent?

You will receive emails updating you with the status of your order. You will be notified when your gift card has been sent and when it has been opened by the recipient. You can also check the gift card open status in the customer portal.

What payment methods can I use?

We accept PayPal, Visa, MasterCard, American Express, and Discover. We are working to add more payment options. Find out more information here.

Where is my gift card?

If you or your recipient can’t find the gift card you bought, don’t worry! Check out this page to learn how to find a missing gift card.

Why did you cancel my order?

There are many things that can cause your order to get cancelled. Please ensure that your billing information is up to date and that you are not using a proxy. Contact us if you have questions.

Are there any fees?

We do not charge any fees! You only have to pay for the face value of the gift card.

Are there any fees?

We do not charge any fees! You only have to pay for the face value of the gift card.

Can I schedule a gift card to be sent later?

Of course! While customizing your gift card, you will see an option to schedule delivery for a future date. Just select the date/time and you are good to go! You will receive an email notification once your scheduled gift is sent.

Can I buy gift cards in bulk?

Send us an email at [email protected]¬†with your requirements. We will review and follow up with you shortly.

Do you offer discounted gift cards?

We are not able to offer gift cards at a discount at this time. 

Helpful Articles

Sorry, we will be adding information to this section soon.

 

 

 

 

 

 

Self-Service

Visit the customer portal to access self-service options. You can…

  • View your orders
  • Check if a gift card has been opened
  • Resend a gift card

…and more.

Email Us

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